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support@premiersoft.com.cy

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Exceptional Support from professionals who have set-up and implemented thousands of companies over the past 30 years, in various market sectors with great expertise in helping your day to day business IT management.

It is our policy all of our clients to be registered under our Licence Renewal & Maintenance plan.

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Don’t have an active Support & Maintenance Plan? Contact our sales team to learn more about the available options and ensure continued access to software updates, services and support.

FAQs

IN WHAT PROGRAMMING LANGUAGE ARE YOUR SOFTWARE PACKAGES WRITTEN IN?

Our software solutions are written in Microsoft’s VB.NET language and developed using Microsoft Visual studio. Furthermore, our mobile/tablet app is written in Java.

ON WHAT OPERATING SYSTEM DOES IT RUN ON?

Our solutions run on Microsoft Windows (Windows 7, 8, 8.1, 10, 11). The Tablet/Mobile suite applications run on Android.

 
DO YOU HAVE ANY OTHER CUSTOMERS SIMILAR TO OUR BUSINESS?

We have more than 3000 companies that are currently using E-Soft from all the sectors and industries. E-Soft is fully parameterised and very flexible to accommodate all your needs.

HOW MUCH THE IMPLEMENTATION AND TRAINING WILL COST?

Before the implementation phase begins, we ask our new clients a series of questions to help us understand their requirements and tailor the implementation of our software to their business needs.

Regarding training costs, we assess the amount of training required based on the users’ previous experience and the level of support needed for them to use our solutions effectively and confidently.

Therefore, implementation and training costs may vary depending on the complexity of the business, its specific requirements, and the users’ previous experience, whether they have used our solutions before or worked with similar software available on the market.

HOW LONG DOES IT TAKE TO GO LIVE WITH YOUR PROGRAM?

We have a highly experienced support team that helps ensure a smooth transition to our software. Actual time frames depend on a case by case basis.

Over the last four years, more than 1,500 companies have moved to our systems without experiencing any serious problems.

CAN YOU TRANSFER MY CURRENT DATA TO YOUR SYSTEM AND HOW LONG DOES IT TAKE?

If your data can be exported to Excel, a text file, or another common database format, we will usually be able to transfer it to our systems.

We have developed several utility tools that help us extract and migrate data from many of the most widely used software packages on the market.

CAN I CONTACT SOME OF YOUR CURRENT CUSTOMERS AS A REFERENCE?

Please do. We can provide you with a list of customers who operate in a similar line of business and are familiar with requirements like yours. You are welcome to contact them directly for references about their experience with our software and services.

HOW WILL I GET UPDATED OF THE NEW ENHANCEMENTS?

Our support team will contact you and provide remote assistance.

ARE YOUR SOFTWARE SOLUTIONS CLOUD BASED?

Our software solutions are highly flexible and can be adapted to each client’s needs. They can be installed locally on the client’s computers or hosted on a cloud server, allowing secure remote access from anywhere in the world.

CAN YOUR SOFTWARE SOLUTIONS BE INSTALLED ON A LOCAL PC?

Yes, of course. Our software can be installed locally on a PC or laptop. Alternatively, it can be hosted on a cloud server, allowing users to access the software remotely from anywhere in the world.

CAN YOU INTEGRATE/CONNECT YOUR SOFTWARE SOLUTIONS WITH OTHER SYSTEMS OR WEBSITES

Yes, we have developed an API (Application Programming Interface) for our software solutions, which can be used to integrate with third-party systems, websites, e-commerce platforms, and other external applications.

CAN YOUR SOFTWARE SOLUTIONS RUN ON A MAC/macOS?

Yes, of course. Our software solutions can run on a Mac by using a virtual machine such as VMware Fusion or Parallels, which allows Windows to run within macOS.

These solutions are straightforward to install and configure, providing Mac users with full access to our software.