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support@premiersoft.com.cy

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Exceptional Support from professionals who have set-up and implemented thousands of companies over the past 30 years, in various market sectors with great expertise in helping your day to day business IT management.

It is our policy all of our clients to be registered under our Licence Renewal & Maintenance plan.

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FAQs

IN WHAT PROGRAMMING LANGUAGE S ARE YOUR SOFTWARE PACKAGES WRITTEN IN?

Our software solutions are written in Microsoft’s VB.NET language and developed using Microsoft Visual studio.Furthermore, our mobile/tablet app is written in Java.

ON WHAT OPERATING SYSTEM DOES IT RUN ON?

Our solutions run on Microsoft Windows (Windows 7, 8, 8.1, 10, 11). The Tablet/Mobile suite applications run on Android.

 
DO YOU HAVE ANY OTHER CUSTOMERS SIMILAR TO OUR BUSINESS?

We have more than 3000 companies that are currently using E-Soft from all the sectors and industries. E-Soft is fully parameterised and very flexible to accommodate all your needs.

HOW MUCH THE IMPLEMENTATION AND TRAINING WILL COST?

Before the beginning of the implementation phase,we ask our new clients a variety of questions in order to help them with the implementation of our software based on their company’s requirements.As for the training costs, based on their previous experience,we identify the time we need to train them to fully use our solutions.Therefore,the implementation and training costs will be affected by the complexity of the business and how much experience the users already have(either if they already used our solutions or used any similar ones on the market)

HOW LONG DOES IT TAKE TO GO LIVE WITH YOUR PROGRAM?

Usually it takes few days. We have an exceptional experienced support team that guarantee the smooth transfer to our programs.The last four year more than 1500 companies move to our systems without facing and serious problem.

CAN YOU TRANSFER MY CURRENT DATA TO YOUR SYSTEM AND HOW LONG DOES IT TAKE?

If your data can be exported to an excel, text or any kind of database file,we will be able to transfer them. We developed several utility programs that helps us extracting all the data from the most well known packages that exist in the market.

CAN I CONTACT SOME OF YOUR CURRENT CUSTOMERS AS A REFERENCE?

Please do. We can provide you with a list of our customers that are familiar with your business and feel free to contact them.

HOW WILL I GET UPDATED OF THE NEW ENHANCEMENTS?

Our support team will be contact you and they will update you remotely (mostly via Team Viewer)

ARE YOUR SOFTWARE SOLUTIONS CLOUD BASED?

Our software solutions are very flexible based on the client’s needs! They can be installed locally on a client PC or can be installed on a cloud server in order to allow a remote access from anywhere in the world.

CAN YOUR SOFTWARE SOLUTIONS BE INSTALLED ON A LOCAL PC?

Yes of course! They can installed locally on a PC/Laptop. Furthermore, we have the option to install our software solutions on a cloud server in order to allow remote access – the user can access the programs from anywhere in the world.

CAN YOU INTEGRATE/CONNECT YOUR SOFTWARE SOLUTIONS WITH OTHER SYSTEMS OR WEBSITES

Yes, we have developed an API (Application Programming Interface) for our software solutions, which can be be used to fully connect to third party systems and/or websites (e.g. eshops etc.).

CAN YOUR SOFTWARE SOLUTIONS RUN ON A MAC/macOS?

Yes, of course! Our solutions can run on a MAC PC by using a virtual machine like VMware Fusion or Parallels – where they allow your MAC to run Windows OS inside macOS. They are very easy to install and configure.